Refund policy

At Nanhe Sapne, we strive to ensure every order brings happiness to you and your little ones. If something isn’t right, we’re here to help.

Returns

We accept returns within 7 days of delivery only if the product:

  • Arrives damaged
  • Is defective
  • Is incorrect (wrong item received)

📹 Important: An unboxing video proof is mandatory to process any return or replacement request. The video must clearly show the sealed package being opened and the issue visible in the product.

To request a return, email us at nanhesapneinfo@gmail.com with:

  • Order number
  • Clear photos
  • Unboxing video proof

Our team will review and guide you through the next steps.

Non-Returnable Items

We do not accept returns for:

  • Used products
  • Items damaged due to misuse
  • Products without original packaging
  • Requests without unboxing video proof
  • Change of mind after delivery

Refunds

Once your return is received and inspected:

  • Approved refunds are processed within 5–7 business days.
  • Refunds are issued to the original payment method.
  • For Cash on Delivery orders, refunds will be processed via bank transfer.

Exchanges

We only replace items if they are defective, damaged, or incorrect. Please contact us at nanhesapneinfo@gmail.com for assistance.

Need Help?

📧 nanhesapneinfo@gmail.com
📞 +91 9161902066